This site is owned and operated by NutriPreme Ltd (hereafter referred to as “NutriPreme”, “we” or “us”). Registered Office: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom. Company Number: SC 504179

If you want to ask anything about these terms & conditions or have any comments or complaints about them, please write to us at NutriPreme Ltd, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom or email us at info@nutripreme.com.

Our terms and conditions comply with the laws of the United Kingdom and European legislation and are designed to ensure that NutriPreme customers can shop on our website with confidence. We recommend that you print a copy of these terms when you make an order.

We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions posted on our website each time you order a product.

By placing an order, you agree to be bound by the latest NutriPreme & conditions at the date of your order.

Privacy Notice

You can purchase with full trust by using our website, as NutriPreme is committed to protecting the confidentiality of personal data of its customers (e.g. name, address). You disclose such data to NutriPreme to be able to place an order and to have delivery of the goods made to the right address. Concerning the correct treatment of your personal data according to the Data Protection legislation, please read our Privacy Policy.

Accuracy of Content

NutriPreme has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been described in a clear and complete way. All prices are displayed inclusive of VAT.

Availability

All products are subject to availability. If a product is out of stock, you will be unable to place it in your shopping basket. There may be occasions when the availability may be different to what is displayed on the site, e.g. when other orders have been fulfilled before yours. In this instance we will send you an email or phone you to advise you of the unavailability.

Prices

All prices are in pounds sterling and include VAT at 20%. NutriPreme reserves the right to change its pricing at any time. The price of goods purchased shall be the price set forth at the time of your order submission. Prices quoted over the phone may differ from those shown on our website. Delivery is free within the UK. Delivery charges cannot be refunded.

Payment

We accept payment by Visa, MasterCard, or American Express credit cards. Payment in cash or by cheque is not accepted. The agreed price has to be paid in full; there is no discount for immediate payment.

Reservation of Title


NutriPreme retains the ownership of ordered goods until the goods have been fully paid for by you.
Contractual Warranty 
If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfilment of your order which can be a replacement of the product. Under normal circumstances we will replace the defective goods with a new one.

Liability

NutriPreme has established this website in a careful and professional way; if nevertheless any mistakes occur, NutriPreme will remedy them in a prompt and proper way; liability of NutriPreme for direct and demonstrated damages only exists by law if the damage is caused with the intention or gross negligence of NutriPreme.

Applicable Law

These conditions are governed by and construed in accordance of the laws of England & Wales and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Website Orders

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in which case we will contact you to advise you of this fact.

Acknowledgement and Acceptance of your Order


We will notify you by email promptly to confirm receipt of your order. Our acceptance of your order will take place only after review of your order and a written confirmation of acceptance of your order will be sent to you via email. No contract is formed between you and NutriPreme until this occurs.

Complaints Procedure

In the unlikely event that you need to escalate a complaint to NutriPreme Ltd. there are two ways you can contact us:

By letter: NutriPreme Ltd, Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom 

By email: info@nutripreme.com

We endeavour to respond to emails within 2 - 3 working days & letters within 3 - 5 working days however, in some cases where we need to conduct some investigation it may take a bit longer.